Human-centered products
with clarity.

Problem

Ncell's existing field operations relied heavily on fragmented communication channels and manual paperwork, leading to operational bottlenecks in customer onboarding and SIM activation. Field agents lacked a centralized dashboard to track their sales targets or manage inventory efficiently. This reliance on analog processes resulted in frequent data discrepancies and a reactive, rather than proactive, sales workflow.

Solution

Designed a unified mobile retail system for field agents, organized around three product goals:

• →Ensure Regulatory Compliance — Digitized SIM registration and onboarding flows so agents can complete compliant activations without paper-based workarounds.
• →Improve Readability — Clarified hierarchy, spacing, and task labels so dense operational screens stay scannable in the field.
• →Modular Architecture — Built a flexible UI framework that can absorb new value-added services without breaking the core navigation or visual system.

Problem

The existing OTT/IPTV admin panel was cluttered and hard to scan, slowing internal staff down across dashboard monitoring, content publishing, and support triage. Critical signals competed with secondary UI, publishing lacked a safe draft path, and ticket status was difficult to read at a glance — creating frustration and avoidable errors as the platform scaled.

Solution

The goal was to redesign the admin experience to improve clarity, efficiency, and scalability for internal staff — a clean, straightforward panel that helps the team work faster with less friction.

• →Clarity — Surface the most important metrics and urgent issues first so admins know where to focus immediately.
• →Efficiency — Streamline content entry and support triage with live preview, guided forms, and status-based layouts.
• →Scalability — Use a simple card-based system so new features and data can be added without cluttering the interface again.

Problem

In Nepal, people with disabilities face a dual burden: social stigma and a lack of accessible legal resources. While legal aid exists, digital gateways are often text-heavy, complex, and incompatible with assistive technologies — so the path to justice ends before it begins for users who rely on screen readers.

Solution

Nyaya Sathi (Justice Companion) is a digital accessibility initiative for Access Planet that connects people with disabilities to pro-bono legal support. The product was built with an accessibility-first methodology so users can register, learn their rights, and request aid independently via screen readers and voice-over.

• →Safety-First Workflow — Moderated user–admin communication; sensitive cases can be reported with privacy safeguards before assignment to a lawyer.
• →Minimize Visual Dependency — Large touch targets, plain language, read-aloud support, and screen-reader-ready labels across the journey.
• →Bilingual Access — Full English / Nepali support so legal information is usable in local context.